(JUBA) – The World Health Organization (WHO) in South Sudan has completed a five day training programme to prepare staff for the rollout of its new Business Management System (BMS). This modern platform is expected to replace the current GSM-based system, helping to streamline internal operations and improve workflow efficiency.
The training officially called the BMS Human Capital Management (HCM) Lab took place from 30 June to 4 July 2025. During this period, more than 189 staff members participated in interactive simulation exercises designed to familiarise them with the new system.
The BMS platform focuses primarily on Human Resources functions and is built to simplify and digitalise tasks such as leave requests, personal data updates and staff profile management.
Participants were given practical exercises to test out the system in real time, allowing them to explore its features and understand how it operates. The sessions were facilitated by the Country Support Unit (CSU), which also provided key insights into how the system has been set up and how it will be used after full implementation.
One of the participants, Ms Sheila Baya, a Public Health Officer, said that although she initially found the BMS HR module complex, especially since her department currently handles leave requests manually, her views changed after the training.
“After spending some time exploring the platform, I’ve come to appreciate its use -friendly design. I now understand how it will streamline our internal request processes, making them more systematic and efficient,” said Baya. “This transition will not only save time but also reduce the chances of errors.”
Dr Mukeshkumar Prajapati, Health Cluster Coordinator, also praised the exercise.
“The BMS User Experience Lab was more than just a demo—it was an empowering, hands-on opportunity that showed me how the system can simplify our day to day HR tasks,” he said.
“Exploring real life scenarios gave me confidence in its potential to improve processes like leave requests, personal data management, and profile updates.”
Another participant, Ms Ida Mkenda, said the practical scenarios gave her the confidence to use the system.
“The immersive modelling tasks enabled me to intuitively navigate and accomplish requests in the BMS. The integration of different functions has simplified processes that will greatly enhance efficiency,” she said.
Mr Kuol Maper Alier also expressed his appreciation, calling the platform “easy to use” and “time saving.” He said he enjoyed the simulations and looked forward to the system being rolled out fully.
WHO Representative for South Sudan, Dr Humphrey Karamagi, encouraged all WHO staff to engage in the ongoing and upcoming BMS user labs. He said such involvement is crucial in making sure the system becomes a powerful tool for improving organisational performance.
“All of us are encouraged to take the opportunity to explore the BMS system, identify possible defects, and recommend improvements to make the system more user friendly,” said Dr Karamagi.
