(JUBA COUNTY) – Co-operative Bank of South Sudan Warns Customers Against Fraudulent Calls
The Co-operative Bank of South Sudan has issued a strong advisory to customers urging them not to share their banking details with anyone, stressing that the bank will never request such information by phone.
In its latest customer notice, the bank reminded clients to remain alert to fraudulent calls and online scams. The bank highlighted that criminals often attempt to trick people into sharing sensitive details such as personal identification numbers (PINs), card verification codes (CVVs), or full card numbers. Customers were warned that providing this information could result in financial losses.
The Co-operative Bank has asked all customers to report any suspicious activity immediately. Reports can be made by calling 0929001224 or emailing customerservice@co-opbankss.com. The bank assured clients that all reports will be handled promptly to safeguard customer accounts.
The advisory forms part of the bank’s wider efforts to strengthen digital security in an era where financial services are increasingly vulnerable to cyber threats. With more South Sudanese citizens relying on electronic payments and online services, the bank said it is essential for customers to remain vigilant.
Branches of the Co-operative Bank currently operate in key locations including Juba, Malakia, Nimule, Kololo, Wau, Gumbo, and Gudele. The institution is regulated by the Bank of South Sudan and has committed to ensuring that its customers have access to safe and reliable banking.
The bank also urged customers to always verify suspicious messages or calls by contacting official customer care numbers, rather than responding to unverified requests. According to the institution, preventing fraud requires both strong internal systems and customer awareness.
Below is a simple guide provided by the bank:
| Do Not Share | Why It Matters |
|---|---|
| PIN (Personal Identification Number) | Allows fraudsters to access accounts directly |
| CVV (3 digits on back of card) | Can enable unauthorised online transactions |
| Full card number | Gives scammers control over your card use |
By keeping this information private, the bank noted, customers can protect themselves from falling victim to scams that have already affected individuals in other parts of the region.
The Co-operative Bank concluded its message with the reminder: “Stay alert. Stay safe.”
Disclaimer
This Brand Page article is published on behalf of Co-operative Bank of South Sudan. Jakony.com® does not take responsibility for company statements, claims, or services described in this publication. Would you like your business to be featured on South Sudan’s largest business news website? Contact news@jakony.com today to showcase your brand to thousands of business news readers nationwide.
