(JUBA) – m-GURUSH, South Sudan’s first mobile money platform, continues to grow its presence across the country, offering customers and businesses a fast, safe and convenient way to send and receive money, make payments and manage finances digitally.
The company has positioned itself as a key player in South Sudan’s financial inclusion drive, enabling individuals and enterprises to reduce reliance on cash transactions while making everyday payments simpler.
m-GURUSH services are available through Zain’s mobile network and supported by an expanding network of agents and customer care centres across Juba and beyond. Customers can register for an account, send and receive funds, withdraw cash, and pay for goods and services directly from their mobile phones.
The platform also provides solutions for businesses, including merchant payment options and a bulk payment service for companies that need to pay staff, suppliers, or project related expenses.
Customers
1. What is m-GURUSH?
m-GURUSH is South Sudan’s first mobile money platform. It provides a fast, safe, and convenient way to send and receive money, as well as pay for goods and services across the country.
2. How does m-GURUSH work?
Customers get a mobile money wallet that can:
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Send and receive money
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Pay for goods and services
All transactions are in South Sudanese Pounds (SSP).
3. How can I contact m-GURUSH?
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Call Zain Call Centre on 123
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Call 0917 609 107 / 0917 609 108
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Email: customercare@mgurush.com
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Visit any m-GURUSH agent or Care Centre.
Main Care Centres are located at Bilpham Road, Customs, Konyokonyo, Gumbo Shirkat, and Gurrei (Trinity Energy petrol stations). Others include Hai Malakia and Hai Nim.
4. How can I register?
Visit the nearest m-GURUSH agent or Care Centre. You can also find mobile registration teams in key areas. Once registered, dial *355# to access the service menu.
5. What do I need to register?
A valid National ID or Passport is required.
6. How do I send money?
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Dial *355#, select Send Money, enter the recipient’s phone number and amount, confirm, then enter your transaction PIN.
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On the app, tap Send Money, fill in details, confirm, and enter your PIN.
7. How do I withdraw money?
Visit an authorised m-GURUSH agent. Provide your number and PIN to withdraw the amount you need. Do not share your PIN with anyone.
8. How can I pay for goods and services?
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Dial *355#, select m-GURUSH Pay, enter the merchant code shown at the business, the amount, and your PIN.
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Merchants can assist if needed.
There is no charge for paying businesses through m-GURUSH.
9. How do I check my balance?
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Dial *355# → My Account → Balance Enquiry
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On the app: My Account → Balance Enquiry
10. How do I see recent transactions?
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Dial *355# → My Account → Mini Statement
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On the app: My Account → Mini Statement
11. What if I forget my transaction PIN?
Contact m-GURUSH Customer Care to reset it.
12. What if I forget my app login PIN?
Tap Forgot Password in the app and follow instructions. You will receive an OTP (One Time Password) to reset your login. If issues persist, contact Customer Care.
13. How do I keep my account safe?
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Keep your PIN secret
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Call Customer Care immediately if you notice suspicious activity
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If you lose your phone, notify m-GURUSH and replace your SIM
14. What is the maximum amount I can hold in my wallet?
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SSP 200,000 (≈ USD 43.48)
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This is also the maximum amount you can send.
15. What is the minimum amount I can send?
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SSP 100 (≈ USD 0.02)
16. Can I send money outside South Sudan?
Not yet. International remittances are being planned.
Agents
17. Who is an m-GURUSH agent?
An agent is a registered business that provides services such as withdrawals, deposits, and customer registrations.
18. How can I become an agent?
Contact m-GURUSH at +211 917 609 107 / 0917 609 108 or email info@mgurush.com.
Merchants and Businesses
19. How can customers pay businesses using m-GURUSH?
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Businesses must register with m-GURUSH by submitting their registration documents and the owner’s or director’s National ID or Passport.
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Once approved, they receive a merchant code for customers to use when paying.
20. How much are businesses charged?
Merchants are charged 1% of each total sale.
21. What is the Bulk Payment solution?
This service allows companies and organisations to make multiple payments at once. It is commonly used for salaries, supplier payments, and project disbursements.
22. What services are available under Bulk Payments?
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Salary disbursements
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Payments for temporary staff
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Supplier payments
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Petty cash and daily wages
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Project fund disbursements
Quick Reference
| Service | Details | Cost |
|---|---|---|
| Minimum Send | SSP 100 (≈ USD 0.02) | Standard charges apply |
| Maximum Wallet Balance | SSP 200,000 (≈ USD 43.48) | Free |
| Pay for Goods & Services | Use *355# and merchant code | Free for customers |
| Merchant Fee | 1% of sale | Paid by business |
| Bulk Payments | Salaries, suppliers, projects | Contact m-GURUSH Care Centres |
Contacts
📞 0917 609 107 / 0917 609 108
📧 customercare@mgurush.com | info@mgurush.com
🌍 www.mgurush.com
m-GURUSH Summary
| Question | Answer |
|---|---|
| What is m-GURUSH? | A mobile money platform in South Sudan for sending and receiving money, paying for goods and services. |
| How does it work? | Customers register for a mobile wallet and can transact using *355#. |
| How to contact m-GURUSH? | Call Zain Call Centre on 123, office lines 0917 609 107/108, email customercare@mgurush.com, or visit Care Centres in Juba and other locations. |
| How to register? | Visit an m-GURUSH agent or Care Centre with a valid National ID or Passport, then dial *355# to activate. |
| How to send money? | Dial *355#, choose Send Money, enter recipient details and PIN to confirm. |
| How to withdraw cash? | Visit an m-GURUSH agent and request a withdrawal. |
| How to pay for goods and services? | Dial *355#, enter Merchant Code, amount, and PIN. No charge applies for buyers; merchants are charged 1% of sales. |
| How to check balance/transactions? | Dial *355#, choose My Account → Balance Enquiry or Mini Statement. |
| What if I forget my PIN? | Contact m-GURUSH Customer Care for a reset or use the app’s “Forgot Password” option. |
| Is my account safe? | Customers are advised to keep their PINs secure and report suspicious activity immediately. |
| Wallet limits | Maximum balance/transfer SSP 200,000 (≈ USD 43). Minimum send is SSP 100 (≈ USD 0.02). |
| Can I send money abroad? | Not yet available, but plans for international remittances are underway. |
| Who are agents? | Businesses contracted to provide withdrawals, deposits, and registrations. |
| How to become an agent? | Contact m-GURUSH via 0917 609 107/108 or email info@mgurush.com. |
| Merchant payments | Business owners register with m-GURUSH, receive a Merchant Code for customer payments. |
| Bulk payments | A solution for companies to disburse salaries, wages, supplier payments, and other group payments securely. |
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