(JUBA) – Zain South Sudan has confirmed that some of its customers are currently facing difficulties with subscribing to packages, checking balances, and performing recharges.
The company emphasised that voice calls and data services remain fully functional and have not been affected by the disruption.
Technical teams at Zain are working continuously to resolve the issues as quickly as possible. In a statement, the company apologised for any inconvenience caused and thanked customers for their patience and continued trust.
The company said restoring full service functionality is its top priority and promised to keep customers updated as progress is made.
Zain South Sudan is one of the major mobile network providers in the country, serving millions of subscribers across urban and rural areas. Service reliability is critical, particularly in regions like Juba County, where mobile connectivity supports both business and everyday communications.
The current issue affects only subscription management and recharge functions, meaning customers can continue using voice calls and mobile data without interruption.
Company representatives confirmed that the technical problem is being handled by a dedicated team working around the clock, with updates to be shared with customers as the situation develops.
Service Status Summary:
| Service Type | Status |
|---|---|
| Voice Calls | Active |
| Mobile Data | Active |
| Package Subscription | Interrupted |
| Balance Check | Interrupted |
| Recharge Function | Interrupted |
Zain urged customers to remain patient while the technical teams work to restore normal service. The company reiterated its commitment to maintaining reliable connectivity and customer satisfaction across South Sudan.